Privacy Policy
Effective Date: January 1, 2024
Last Updated: January 1, 2024
The Rail Exchange™ collects and processes personal information to operate our marketplace safely and reliably.
1. Information We Collect
We collect:
- Account Information: Name, email, phone, business details
- Listing Data: Photos, descriptions, pricing
- Communications: Messages and support emails
- Payment Data: Processed via Stripe (we never store card numbers)
- Technical Data: IP address, device type, cookies
2. How We Use Information
We use data to:
- Create and manage accounts
- Process payments
- Deliver buyer inquiries to sellers
- Display listings and profiles
- Detect and prevent fraud
- Provide customer support
3. Sharing of Information
We DO NOT sell your personal information.
We may share data with:
- Payment processors (Stripe)
- Verification partners
- Cloud storage providers (AWS)
- Other users (public listing information only)
4. Cookies & Tracking
We use essential cookies, analytics, and session identifiers. Users may control cookie settings in their browser.
5. Security
We use encryption, access controls, secure authentication, and fraud detection systems to protect your data.
6. Your Rights
You may:
- Access your personal information
- Update or correct your information
- Request deletion of your account
- Opt out of marketing emails
Email support@therailexchange.com for requests.
7. Children's Privacy
The Platform is not intended for individuals under 18.
8. Contact Us
Email: support@therailexchange.com